Strengthen Your Assertiveness Skills
An introduction to techniques in assertiveness to build confidence and awareness around professional communication.
This course is ideal for front-line staff who have to deal with difficult patients.
Becoming a Powerful Communicator
Communication is key in any medical practice and dealing with patients. By completing this course you will build confidence to communicate effectively, creating a professional portfolio of communication tools & strategies to deal with all kinds of situations.
Bright Ideas on Influence & Communication
Practice Managers are often hampered by the company directors when it comes to influencing to make changes in the medical practice. This course provides useful tips and tricks to apply for better outcomes in communication.
This course is also ideal for medical practitioners on how they could help influence patients to make changes in their lifestyle.
Increase Your Personal Influence
Whether you are involved in sales, negotiation, change management or motivational interviewing, learn how to identify the different types of influence groups and how to influence people into action.
Learn practical skills on how to sell your ideas, influence stakeholders and assert your needs. Understand how negotiations works and what strategies you can implement to create a stronger, more lasting influence.
Foundations of Negotiation & Influence
Understand the principles on how to implement change with staff, colleagues and stakeholders. Become a more powerful negotiator and communicator.
Foundations of Negotiation
Learn the tools and strategies to allow you to respond to different personalities and what language to use in different situations.
Introducing Change into the Workplace
A professional development presentation with ideas and strategies to encourage and influence change in the workplace.
Creating Repeat Business Through Customer Service
The medical practitioner can be the best in the industry, but if the reception and administration staff lack people skills they can just as quickly kill your practice. All support staff need to learn the fundamental principles of client service by meeting expectations, preventing issues, keeping things running smoothly and how to make an unforgettable first impression.
Enhancing Your Professional Networking
If you struggle to get the word out this is the course for you
Building Confidence & Being Professionally Assertive
Learn how to professionally communicate your wants and needs without being aggressive and when and how to respond assertively and confidently.
To equip staff with the appropriate language to communicate their wants and needs; and to be heard without being aggressive or resorting to passive behaviours.
Foundations of Managing Challenging Behaviour
This training is not about de-escalating dangerous behaviour, rather about creating more peaceful work environments. Participants will feel more empowered to deal with challenging behaviour and situations.
Introduction to Managing Challenging Personalities at work
Understand why people can frustrate us and ways we can communicate better with the people we find difficult.
Managing Challenging Behaviours
Acquire the tools and learn the strategies to manage and prevent conflict, identify triggers, employ conflict resolution solutions and identify types of difficult behaviours.
Managing Workplace Conflict
Identify potential conflict risk, learn tools and strategies to manage tricky situations and what is best practice for managing conflict in the workplace to avoid escalation.
Foundations of Managing Workplace Conflict
Learn some tips and tricks to identify potential conflict risk and manage tricky situations.